Jitice's Privacy Policy — Your data is our responsibility

1 Introduction

Welcome to Jitice. Our Privacy Policy ("Policy") explains how we collect, use, and protect the personal information you share with us when using the Jitice platform. This Policy is an integral part of our Terms and Conditions.

Jitice believes that user privacy is a fundamental right. We want you to feel completely safe and confident while using our platform. Reading this Privacy Policy will help you understand how much control you have over your own data — and how seriously we respect that control.

This Policy applies to the Jitice website, mobile app, and all digital services. If you do not agree with this Policy, please refrain from using the platform.

2 What Data We Collect

Jitice only collects the information needed to deliver the best possible service to you. Data collection falls into two categories — what you provide directly and what our systems collect automatically.

Information Provided Directly by You

• Registration Details: Full name, email address, date of birth, and mobile number.
• Identity Verification (KYC): A copy of your national ID or passport, plus proof of address.
• Financial information: Payment method details (only the last few digits of your account number — the full number is never stored).
• Support Contact: Information provided when you contact us via chat or email.

Automatically Collected Information

• Device Information: Device type, operating system, and browser version.
• IP address: For fraud prevention and geographic location verification.
• Gaming Activity: Gaming history, bet amounts, and win/loss records.
• Session Information: Login time, inactivity duration, and time spent on the platform.
• Cookies & Tracking: More details are covered in the Cookie Policy section below.

Data Types & Purposes

3 How We Use Your Data

Jitice uses your personal data only for specific, legitimate, and transparent purposes. We never use your information for anything not described in this policy.

Primary Purposes of Use

• Account management: To create, verify, and maintain your account.
• Service Delivery: To enable gameplay, process deposits and withdrawals, and distribute bonuses.
• Security Assurance: To detect fraud, money laundering, and duplicate accounts.
• Customer Support: To address your complaints, questions, and issues.
• Responsible Gaming: To monitor your gaming activity and detect or prevent harmful behavior.
• Legal obligations: To comply with applicable laws and regulatory requirements.
• Service Improvement: Data analysis to improve user experience.
• Contact: To send important updates, security alerts, and (with your consent) promotional messages.

4 Data Sharing & Third Parties

Jitice does not sell your data. In certain limited circumstances, however, some information may be shared with trusted partners on a restricted basis.

When Data May Be Shared

• Payment Processors: Shared with authorized payment gateways to process transactions — only the minimum necessary information.
• Identity Verification Services: With an approved verification provider during the KYC process.
• Technology Infrastructure: Shared with server hosting and data storage providers under strict confidentiality agreements.
• Legal authorities: In response to a court order or a lawful request from a law enforcement authority.
• Fraud Prevention Agencies: With industry-recognized agencies to prevent fraudulent activity.

5 Cookie Policy

The Jitice website and app use cookies and similar tracking technologies. Cookies are small data files stored on your device that help improve your experience.

Types of Cookies We Use

• Essential cookies: Required to maintain your login session and keep your account secure — these cannot be disabled.
• Functional cookies: To remember your preferred language, theme, and other settings.
• Analytics Cookies: To understand which pages users visit and how many — fully anonymized.
• Marketing Cookies: To show relevant offers — activated only with your consent.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

6 Data Protection Measures

Jitice follows the highest industry standards to protect your data. Our security measures include:

• 256-Bit SSL/TLS Encryption: Industry-standard encryption is applied to all data transmissions.
• Two-Factor Authentication (2FA): Optional two-factor authentication for added account security.
• Firewall Protection: Advanced firewall protection to prevent unauthorized access.
• Regular Security Audits: Regular security audits conducted by independent third-party experts.
• Data Backup: Encrypted backup systems to keep your data secure.
• Employee training: All staff undergo rigorous data protection training.

7 Your Right to Privacy

As a Jitice user, you have several important rights over your own data:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the use of your data be restricted.
• Right to Portability: You may request a copy of your data in a structured, readable format.
• Right to object: You may object to your data being used for marketing purposes.

8 Protection of Minors' Data

Jitice is not intended for anyone under the age of 18. We do not knowingly collect personal data from minors.

If we become aware that a minor has created an account, that account will be closed immediately and all collected data will be deleted. We urge parents and guardians to monitor whether their children are accessing this platform.

9 Data Retention Period

Jitice does not retain your data longer than necessary. Retention periods are determined by the type of data, legal obligations, and business requirements.

Data for active accounts is retained for the duration of the account. Upon closure, financial and KYC records are kept for up to 7 years to meet legal obligations and support potential dispute resolution. If you withdraw your marketing consent, your data will no longer be used for that purpose within 30 days.

10 Policy Updates

Jitice may update this Privacy Policy from time to time. Changes may be made in response to technological developments, new legal requirements, or updates to our services.

If there are any significant changes, we will notify you by email or through a platform notification. Continuing to use the platform after such changes will be taken as your acceptance of the updated policy. We therefore recommend checking this page regularly.

The "Last Updated" date at the top of this page will always reflect the most recent revision — check it to see whether any changes have been made.

11 Get in Touch

If you have any questions, concerns, or requests about this Privacy Policy, please get in touch. Our privacy team is always ready to help.

To exercise your privacy rights, please submit your request in writing via email from your registered email address — this allows us to verify your identity quickly.